Shipping policy
Everything ships from Toronto, Canada. All prices and shipping rates on this site are in Canadian dollars (CAD).
Processing time
Orders are packed and shipped within 1-5 business days of being placed. Business days are Monday to Friday, excluding Canadian public holidays. You will receive a confirmation email with tracking as soon as your parcel is on its way.
Rates
- Canada — $15 CAD flat rate. Free on orders over $150 CAD.
- United States — $25 CAD flat rate.
- International — $45 CAD flat rate to select destinations. Live carrier-calculated rates may also be offered at checkout where available.
The exact options available to you, and the countries we currently ship to, are shown at checkout once you enter your address.
Delivery estimates
These are carrier estimates from the day your parcel ships, not guarantees. Delivery times are outside our control once a parcel is handed to the carrier.
- Canada — 2–8 business days
- United States — 5–12 business days
- International — 10–25 business days
Tracking
Every order ships with tracking. If your tracking has not updated for more than 7 business days, email us and we will open an enquiry with the carrier.
Customs, duties and import taxes
Orders shipped outside Canada may be subject to customs duties, import taxes or handling fees charged by the destination country. These are not included in the price you pay us and are the responsibility of the buyer. We cannot predict these charges or refund them, and we cannot mark parcels as gifts or declare a value lower than what you paid.
If a parcel is refused at customs or returned to us because import charges were not paid, we will refund the item price less our original shipping cost.
Address accuracy
Please double-check your shipping address before completing checkout. We ship to the address exactly as entered. If your parcel is returned to us because of an incomplete or incorrect address, we will contact you and can re-ship it once you cover the return and re-shipping cost.
If you spot a mistake, email us immediately with your order number. If the order has not shipped yet, we can correct it.
Lost, stolen or damaged parcels
If tracking shows delivered but you do not have your parcel, check with your household and neighbours and with your local post office first, then contact us. If a parcel is confirmed lost in transit or arrives damaged, email us with your order number and photographs and we will make it right. See our Refund Policy for how claims are handled.
One of one
Every item on this site is a single piece. Once it sells it is gone, and nothing restocks. If two people order the same item in the same moment, whoever completed checkout first gets it and the other order is refunded in full immediately.
Contact
Questions about shipping: Thriftkingealia@gmail.com